Opportunities for speaking regarding customer service and complaint handling.
Customers point of view. Having complained effectively for about 40 years, I know what makes for good complaint handling and what doesn’t! Add to this that in the last 7 or so years a growing number of consumers frequently tell me what annoys them in customer service, complaint handling and what companies should do about it. I therefore offer the sharing of opinions from the people who matter. Your customers. I share what you don’t know you don’t know. I usually bring chocolate into my speaking events and always a creative and innovative style.
Helen has always had a passion for fighting injustice. She started complaining to companies that didn’t keep to agreements or broke consumer law from the age of 11!
In 2012 she started a blog sharing stories of fighting companies with poor customer service. It grew into advising consumers and developed into the book How to complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! which remains a best-seller which was published in 2014. 101 Habits of an Effective Complainer published in December 2019.
She is the ThisIsMoney consumer columnist. Her strong mainstream and social media presence means that Helen regularly has the ear of consumers and knows what they want in complaint handling and customer service and works with businesses in improving these areas. Helen regularly appears on BBC Breakfast, The One Show, Rip Off Britain, Radio 4 and 5 and more.