I’m looking for speaking and training opportunities in the area of customer service, sales through service, customer experience, communication and executive presence. I’m also looking for collaboration opportunities and looking for connection with managers and executives who want to develop themselves and their teams
I speak on the following
The Secret Salesforce – Sales through Service
Powerful Executive Presence
Handling difficult people & awkward conversations
Handling tough questions
Online impact – command the screen
I can offer a variety of services including coaching and training in the field of speaking, communication, customer service and sales through service, including speaker coaching, handling tough questions and difficult conversations, so let’s chat
I served for 11 years in the armed Forces, REME and have since spent several years in customer facing roles, from customer support to account management, before moving to L&D. I have worked with organisations, business owners, executives and teams and understand the impact building relationships, good communications and excellent service has on customers and hence customer retention.
I deliver training and coaching, in person or virtually, on a range of business, leadership and personal development topics, including the customer experience, customer care, sales through service, communications, presentation skills, public speaking and personal impact & effectiveness, in both private and public organisations.
I enjoy speaking both professionally and socially and am a member of three Toastmasters clubs and The Professional Speaking Association .
Socially, I enjoy dancing to RocknRoll or Swing Bands and I’ve organised events for Cancer Research UK, raising over £4,000. I took a gap year in 2004 and my catch phrase is “Gap years are far too good for Kids”